PRIVACY POLICY

Effective Date: 16/11/2025

We respect your privacy. This policy explains how we collect, use, and protect your information.

Information We Collect

When you visit our site:

  • Device and browser information

  • IP address

  • Pages viewed and time spent

When you make a purchase:

  • Name and contact details (email, phone)

  • Shipping address

  • Payment information (processed securely)

  • Order history

When you subscribe:

  • Email address

If you subscribe to our email list we'll use your email to send:

  • New product announcements

  • Sales and promotions

  • Community updates

You can unsubscribe anytime by clicking the link in any email. Your email will not be shared with third parties for their marketing purposes.

International Customers:

If you visit our site from outside Australia, your data may be subject to Australian privacy laws. By using our site, you consent to the transfer and processing of your information in Australia.

How We Use Your Information

  • Process and fulfil orders

  • Send order confirmations and shipping updates

  • Respond to your questions

  • Send marketing emails (you can unsubscribe anytime)

  • Improve our website and services

  • Comply with legal obligations

How We Protect Your Information

  • Payment processing via secure, encrypted platforms

  • We don't store credit card details

  • Access to your data is limited to authorized personnel

  • Regular security reviews

Sharing Your Information

We don't sell your information. We only share with:

  • Shipping carriers (to deliver your order)

  • Payment processors (to process transactions)

  • Email service providers (for newsletters, if you subscribe)

  • Legal authorities (if required by law)

Cookies

We use cookies to:

  • Remember your cart

  • Improve site functionality

  • Analyse site traffic (via Google Analytics or similar)

You can disable cookies in your browser, but some site features may not work.

We use Squarespace Analytics to understand how visitors use our site. This includes:

  • Pages visited

  • Time on site

  • Traffic sources

  • Device information

Squarespace may use cookies to collect this data. You can opt out by adjusting your browser settings.

Your Rights

You can:

  • Access your personal data

  • Request corrections or updates

  • Ask us to delete your data (subject to legal obligations)

  • Opt out of marketing emails (unsubscribe link in every email)

  • Withdraw consent at any time

To exercise these rights, email us at [your email]

Third-Party Links

Our site may link to other websites. We're not responsible for their privacy practices - check their policies.

Changes to This Policy

We may update this policy. Changes will be posted here with a new effective date.

Contact Us

Questions about privacy? Email Hello@rootsculture.co