TERMS & CONDITIONS

Effective Date: 16/11/2025

About ROOTS Culture Collective

ROOTS Culture Collective ("ROOTS," "we," "us") operates rootsculture.co and stocks beauty products from Black, Indigenous, and POC-owned brands. By using our website and purchasing from us, you agree to these terms.

Orders & Pricing

  • All prices are in AUD and include GST

  • We reserve the right to limit quantities or refuse orders

  • Product availability is subject to change

  • Payment is required at time of purchase

  • We accept [credit/debit cards, Afterpay, etc.]

Product Information

  • We strive for accurate product descriptions and images

  • Colours may vary slightly due to screen settings

  • Check ingredient lists if you have allergies or sensitivities

  • Contact us if you have questions before purchasing

Account Use

  • You're responsible for keeping your account secure

  • Provide accurate information when ordering

  • Don't use our site for anything illegal or harmful

Intellectual Property

  • All content on this site (images, text, logos) belongs to ROOTS or our brand partners

  • You can't use our content without permission

Limitation of Liability

  • Products are sold "as is"

  • We're not liable for allergic reactions or misuse

  • We're not responsible for shipping carrier delays

  • Australian Consumer Law rights still apply

Payment Processing

Payment processing is handled securely through Squarespace Commerce and [Stripe/PayPal]. We do not store your payment information on our servers.

SSL Certificate: Our website uses SSL encryption to protect your data during transmission.

Customer Reviews:

You may leave reviews on products. By submitting a review, you grant ROOTS permission to display it on our website. Reviews must be:

  • Honest and based on your experience

  • Free from offensive language or personal attacks

  • Not promotional for other businesses

We reserve the right to remove reviews that violate these guidelines.

Changes to Terms

We may update these terms. Changes take effect when posted. Continued use means you accept the updates.

Contact

Questions? Email us at Hello@rootsculture.co